SHC Managed Services
Northside Specialist Clinic
Dr J. Mitchell
JM
Good morning, Dr Mitchell
Northside Specialist Clinic · Reporting period: April 2026
Revenue (Apr)
$312K
▲ 8.4% vs Mar
Procedures (Apr)
186
▲ 12% vs Mar
Active referrers
42
▲ 4 new this month
Staff headcount
14
2 roles in progress
Power BI — Northside Specialist Clinic Dashboard
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Active projects View all →
Payroll system setup On track
80%
Referrer outreach campaign Week 3 of 8
38%
Power BI dashboard build Complete
100%
Upcoming & notifications
15 May
Monthly review call
10:00am with Troy Janissen
30 May
Board pack due
April financials + operations
Notifications
April board pack uploaded New
Pathology contract expires in 47 days
2 doctors shortlisted — O&G Fellow role
Documents & Reports
All documents stored securely in SharePoint · Access managed by SHC
All files
Board packs
Financial reports
HR & compliance
Name Category Uploaded Size
PDF
April 2026 Board Pack New
 Board pack 7 May 2026 2.4 MB Download
XLS
April 2026 P&L New
 Financial 7 May 2026 480 KB Download
XLS
April 2026 Payroll Summary New
 Financial 5 May 2026 212 KB Download
PDF
March 2026 Board Pack
 Board pack 4 Apr 2026 2.1 MB Download
DOC
Employment Contracts — Reception Staff
 HR 12 Mar 2026 340 KB Download
PDF
SHC Services Agreement — Northside
 Contract 1 Feb 2026 890 KB Download
Board pack tab — filter applied
Financial reports tab
HR & compliance tab
Projects
All active SHC workstreams for Northside Specialist Clinic
Payroll system setup
Lead: Tash Williams · SHC Operations
On track
80%
Started: 1 Mar 2026 Due: 31 May 2026 4 tasks remaining
Next milestone: Parallel run complete — live payroll processing from 1 June
Referrer outreach campaign — GP network
Lead: Troy Janissen · SHC Growth
In progress
38%
Started: 14 Apr 2026 Week 3 of 8 42 GPs contacted
Next milestone: Follow-up calls — 18 May. Target: 60 active referrers by end of campaign
Power BI clinic dashboard
Lead: Troy Janissen · SHC Analytics
Complete
100%
Completed: 2 May 2026 Live on portal
Note: Dashboard now live. Paste your Power BI embed URL on the Dashboard tab to activate.
Doctor recruitment — O&G Fellow / VMO
Lead: Tash Williams · SHC HR
2 doctors shortlisted
65%
Started: 20 Apr 2026 Target start: 1 Jul 2026 4 applicants
Next milestone: Final interviews — week of 19 May. Credentialling & contract target 30 May.
Supplier contract review — pathology & consumables
Lead: Troy Janissen · SHC Procurement
Action required
20%
Pathology contract expires: 25 Jun 2026 47 days remaining
Action needed: Review pathology pricing and confirm GBA enrolment before 1 June to avoid auto-renewal at current rates.
Doctor recruitment
Active doctor roles managed by SHC · Northside Specialist Clinic
Active roles
2
Total applicants
6
Shortlisted
2
Offers pending
0
O&G Fellow / VMO (Full-time)
Applied 1
Dr A. Kaur
O&G Registrar · FRANZCOG candidate
Applied 30 Apr
Reviewing
Screened 2
Dr S. Okonkwo
O&G Fellow · 4 yrs post-fellowship
Screened 3 May
Strong fit
Dr R. Mehta
VMO · Mixed obstetric & gynae
Screened 4 May
Possible
Shortlisted 2
Dr S. Okonkwo
Interview — 19 May, 10am
Shortlisted 6 May
Interview booked
Dr L. Park
O&G Consultant · 8 yrs exp
Interview — 21 May, 2pm
Interview booked
Offer 0
Pending final interviews
GP with Special Interest — Women's Health (Part-time)
Applied 2
Dr C. Nguyen
GP · Women's health focus · 6 yrs
Applied 2 May
Under review
Dr M. Hassan
GP · DRANZCOG · 4 yrs exp
Applied 4 May
Under review
Screened 0
Screening this week
Shortlisted 0
Offer 0
Bookings & Communication
Schedule and manage your SHC review calls
Upcoming calls
15May
Monthly review — April performance
10:00am · 60 min · Troy Janissen
12Jun
Monthly review — May performance
10:00am · 60 min · Troy Janissen
Recent calls
10Apr
Monthly review — March performance
Completed · 58 min · Notes available
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Connects to the SHC team calendar · Powered by Calendly
Growth tracker
Referrer activity, patient acquisition & marketing performance · April 2026
Active referrers
42
▲ 4 new this month
New patient referrals
68
▲ 15% vs Mar
Referral conversion
74%
▲ 3pp vs Mar
Campaign reach
280
GPs in target area
Top referring GPs — April
Dr A. Patel
17
Dr S. Nguyen
13
Dr C. Roberts
10
Dr M. Khan
8
Dr J. Thompson
6
Campaign progress — GP outreach
Campaign progress
Week 3 of 8
38%
GPs contacted
42/56
Meetings booked
12
New referrers
4
Procurement & Supplier Hub
Supplier register, contract expiries & Group Buyer Arrangements · Northside Specialist Clinic
Total GBA savings — FY2026 YTD
Estimated additional saving if fully enrolled: $8,200
$12,400
vs retail pricing
Pathology contract expires in 47 days — review required
Current provider: PathCare Labs · Contract value: $28,000/yr · Expiry: 25 Jun 2026
3 suppliers not yet enrolled in Group Buyer Arrangements — estimated $8,200 additional saving available
Stationery, software licences, cleaning services
Medical consumables GBA renewed — saving locked in for FY2027
Provider: MedSupply Co · Saving: $6,800/yr
Supplier register 8 suppliers · 5 on GBA
Supplier Category Annual spend Contract expiry GBA enrolled Saving vs retail Status
MedSupply Co Medical consumables $34,000 30 Apr 2027 ✓ Enrolled $6,800/yr Active
HealthDirect Supplies PPE & clinical $18,000 31 Jan 2027 ✓ Enrolled $3,200/yr Active
PathCare Labs Pathology $28,000 25 Jun 2026 ⚠ ⟳ Negotiating Est. $4,200/yr Review now
CleanCare Services Cleaning & facilities $24,000 31 Dec 2026 ✓ Enrolled $1,800/yr Active
MedWaste Pty Ltd Medical waste $8,400 30 Sep 2026 ✓ Enrolled $600/yr Active
OfficeMax Stationery & office $6,200 Month-to-month ✗ Not enrolled Est. $900/yr Opportunity
Microsoft 365 Software licences $4,800 31 Mar 2027 ✗ Not enrolled Est. $600/yr Opportunity
Northside Insurance Insurance (PI, PL) $14,200 30 Jun 2026 ✗ Not enrolled Est. $1,400/yr Review
Clinic Registers
Compliance & clinical registers · Northside Specialist Clinic
Credentialing
Policies & Procedures
Incidents & Complaints
Equipment & Maintenance
2 credentials expiring within 90 days — review required
Dr Mitchell AHPRA renewal due 30 Jun 2026 · Karen Lim Working With Children Check due 15 Jul 2026
Staff credential register4 staff · 2 expiring soon
NameRoleCredentialReference / NumberIssuedExpiryStatus
Dr James MitchellClinic PrincipalAHPRA RegistrationMED00012345671 Jul 202530 Jun 2026Renew soon
Dr James MitchellClinic PrincipalFRANZCOGFRANZCOG-2018-04715 Mar 2018OngoingCurrent
Dr James MitchellClinic PrincipalIndemnity Insurance (MDA National)MDA-2026-884321 Jul 202530 Jun 2026Current
Dr Sarah ChenO&G RegistrarAHPRA RegistrationMED00098765431 Jul 202530 Jun 2026Current
Dr Sarah ChenO&G RegistrarProvisional FRANZCOGRANZCOG-REG-2024-121 Feb 202431 Jan 2027Current
Karen LimPractice ManagerWorking With Children CheckWWC-1087654-NSW15 Jul 202115 Jul 2026Renew soon
Karen LimPractice ManagerNational Police CheckNPC-2024-33489110 Jan 202410 Jan 2027Current
Mei TanakaReceptionistWorking With Children CheckWWC-2091234-NSW3 Mar 20233 Mar 2028Current
Clinical Waste Management policy is overdue for review
Last reviewed Jan 2025 · Review was due Jan 2026
Policy & procedure register8 policies · 1 overdue
Policy / ProcedureVersionOwnerLast reviewedNext reviewStatus
Infection Control & Hand Hygienev3.1Dr MitchellFeb 2026Feb 2027Current
Patient Privacy & Confidentialityv2.4Karen LimJan 2026Jan 2027Current
Complaint Handling Procedurev1.6Karen LimMar 2026Mar 2027Current
Fire Safety & Emergency Evacuationv2.0Karen LimNov 2025Nov 2026Current
Clinical Waste Managementv1.2Dr MitchellJan 2025Jan 2026 ✗Overdue
Manual Handling & WHSv2.2Karen LimApr 2026Apr 2027Current
Medication Storage & Handlingv1.8Dr MitchellDec 2025Dec 2026Current
Chaperone Policyv1.1Dr MitchellAug 2025Aug 2026Review due
Open incidents
2
Open complaints
1
Closed YTD
8
Avg close time
4.2d
Incident & complaint register
IDDateTypeSeverityDescriptionReported byStatus
#INC-0265 May 2026ClinicalMediumMedication labelling discrepancy — caught at dispensingDr MitchellUnder review
#INC-02528 Apr 2026WHSLowMinor slip in waiting room — no injury, wet floor sign not displayedKaren LimOpen
#CMP-01422 Apr 2026ComplaintMediumPatient complaint re: appointment wait time >45 minsReceptionUnder review
#INC-02410 Apr 2026AdminLowIncorrect date on pathology referral — corrected same dayKaren LimClosed
#INC-0232 Apr 2026ClinicalLowNear miss — patient allergy not flagged on file, caught at consultDr MitchellClosed
Defibrillator service overdue — action required
Last service: Nov 2024 · Annual service was due May 2026
Autoclave next service due in 38 days
Sterilisation compliance — book service before 15 Jun 2026
Equipment & maintenance register7 items · 1 overdue · 1 due soon
EquipmentMake / ModelSerial No.Last serviceNext service dueStatus
Ultrasound — DiagnosticMindray DC-70 ProMR-DC70-8841Jan 2026Jan 2027Current
Autoclave / SteriliserTuttnauer 2340MTT-2024-4432Dec 202515 Jun 2026Due soon
ColposcopeLeisegang 3 MVLG-3MV-2019-07Mar 2026Mar 2027Current
ECG MachineSchiller AT-10 PlusSCH-AT10-5521Feb 2026Feb 2027Current
Defibrillator (AED)Zoll AED PlusZL-AED-3391Nov 2024May 2026 ✗Overdue
Blood Pressure MonitorWelch Allyn ProBP 3400WA-3400-7734Apr 2026Apr 2027Current
Medical Fridge (vaccine)Dometic HC402DOM-HC-2291Jan 2026Jan 2027Current
Staff e-Learning
Training & compliance modules · Northside Specialist Clinic
Course library
Team completion
Total modules
6
Mandatory
4
Team avg completion
61%
Overdue (any staff)
3
🧴
Infection Control & Hand Hygiene
45 minAnnual
Mandatory
3/3
🔥
Fire Safety & Emergency Procedures
30 minAnnual
Mandatory
2/3
🔒
Privacy & Confidentiality (Privacy Act 1988)
60 minAnnual
Mandatory
1/3
🏋️
Manual Handling & Workplace Safety
45 minAnnual
Mandatory
3/3
💬
Complaint Handling & Patient Experience
30 min2 years
Optional
1/3
🤝
Cultural Safety & Diversity in Healthcare
45 min2 years
Optional
0/3
Team training completion — mandatory modulesLast updated 9 May 2026
Staff member Role Infection Control Fire Safety Privacy Manual Handling Overall
Dr James Mitchell Principal ✓✓✓✓ 100%
Karen Lim Practice Manager ✓✓✗✓ 75%
Mei Tanaka Receptionist ✓✗✗✓ 50%
Settings
Clinic profile and user management
Clinic profile
Users
Roles & access
Notifications
Clinic details
Portal users — Northside Specialist Clinic
Principal
Practice manager
SHC Admin
Role definitions & access permissions Applies to all users at this clinic
PrincipalClinic owner / lead doctor
Full access to all portal sections including financial data, recruitment, and settings. Can invite and remove users.
Dashboard — Full Documents — Full Projects — Full Recruitment — Full Registers — Full e-Learning — Full Growth — Full Procurement — Full Settings — Full
Practice ManagerDay-to-day operations
Broad operational access. Can manage registers, e-learning, bookings, and documents. Cannot view financial dashboards or growth data.
Dashboard — Hidden Documents — Full Projects — View Recruitment — Full Registers — Full e-Learning — Full Growth — Hidden Procurement — View Settings — View
StaffClinical & admin staff
Limited access — can view documents, complete e-learning modules, and submit incidents. Cannot see financial or recruitment data.
Dashboard — Hidden Documents — View Projects — Hidden Recruitment — Hidden Registers — View & report e-Learning — Full Growth — Hidden Procurement — Hidden Settings — Hidden
SHC AdminSpecialist Health Clinics team
Super-admin access across all clinic portals. Can update settings, manage users, and access all sections on behalf of the clinic.
All sections — Full admin Cross-clinic visibility User management
User & role assignments
Principal
Practice Manager
Staff
SHC Admin
Notification preferences